FAQ

What is my waybill no? You will receive your waybill number and a tracking link via SMS or email once the fulfilment centre hands your order over to our courier partners. What is the online delivery time when placing an order? The delivery time is between 2 to 5 working days. We reserve the right to change our lead times over high volume periods such as Black Friday and Christmas week to 4-10 working days. How can I check the status of my online order? Log into your shopping profile and go to the order status link or use the following link: https://www.dischem.co.za/sales/order/history. This will allow you to view the status of your latest order. The wrong item was delivered, how do I exchange it? If the product is still not opened you can take it back to any 1. What is my waybill no? You will receive your waybill number and a tracking link via SMS or email once the fulfilment centre hands your order over to our courier partners. What is the online delivery time when placing an order? The delivery time is between 2 to 5 working days. We reserve the right to change our lead times over high volume periods such as Black Friday and Christmas week to 4-10 working days. How can I check the status of my online order? Log into your shopping profile and go to the order status link or use the following link: https://www.dischem.co.za/sales/order/history. This will allow you to view the status of your latest order. The wrong item was delivered, how do I exchange it? If the product is still not opened you can take it back to any Bemax, for an exchange or a refund. We can arrange for the store that was fulfilling your order to come collect it and deliver the correct product to you. How do I change my shipping address? To change your shipping address, click on the account page. From here you must click on the address book link and you can change your address. I forgot to add few items to my delivery order, is it possible to add them? You cannot add items to an order that have been processed already. However, you can place another order as click and collect and select the store that is servicing the first order as a store where you will collect your order. Send us your order number when you are done. Both orders will be packed and delivered as one order. Why is my order not fulfilled by a 1. What is my waybill no? You will receive your waybill number and a tracking link via SMS or email once the fulfilment centre hands your order over to our courier partners. What is the online delivery time when placing an order? The delivery time is between 2 to 5 working days. We reserve the right to change our lead times over high volume periods such as Black Friday and Christmas week to 4-10 working days. How can I check the status of my online order? Log into your shopping profile and go to the order status link or use the following link: https://www.dischem.co.za/sales/order/history. This will allow you to view the status of your latest order. The wrong item was delivered, how do I exchange it? If the product is still not opened you can take it back to any Dis-Chem, for an exchange or a refund. We can arrange for the store that was fulfilling your order to come collect it and deliver the correct product to you. How do I change my shipping address? To change your shipping address, click on the account page. From here you must click on the address book link and you can change your address. I forgot to add few items to my delivery order, is it possible to add them? You cannot add items to an order that have been processed already. However, you can place another order as click and collect and select the store that is servicing the first order as a store where you will collect your order. Send us your order number when you are done. Both orders will be packed and delivered as one order. Why is my order not fulfilled by a Bemax near me? Not all Bemax stores do online deliveries, we have various hubs which do online deliveries. If the hub near you has too many orders the process of your order is sped up by sending it to another hub. near me? Not all Bemax stores do online deliveries, we have various hubs which do online deliveries. If the hub near you has too many orders the process of your order is sped up by sending it to another hub., for an exchange or a refund. We can arrange for the store that was fulfilling your order to come collect it and deliver the correct product to you. How do I change my shipping address? To change your shipping address, click on the account page. From here you must click on the address book link and you can change your address. I forgot to add few items to my delivery order, is it possible to add them? You cannot add items to an order that have been processed already. However, you can place another order as click and collect and select the store that is servicing the first order as a store where you will collect your order. Send us your order number when you are done. Both orders will be packed and delivered as one order. Why is my order not fulfilled by a Bemax near me? Not all Bemax stores do online deliveries, we have various hubs which do online deliveries. If the hub near you has too many orders the process of your order is sped up by sending it to another hub.

How do I register for an online shopping account? To register for an online shopping account go to www.bemax.co.za and click on "Hi guest/ Your account". Proceed to select create an account and fill in your personal details. Please note that your password should be at least 8 characters long. How do I change my password? To change your online shopping profile password click on the 'your account' link. Click on account information and a new page will open where you can select change password, and enter the new password and confirm it. Please note that your password should be at least 8 characters long. An example is Password111. How do I link my Loyalty Benefit card to my profile? To link your Loyalty Benefit Card to your online shopping account click on "Join Bemax benefits" link at the top right of your screen and type in the required details. If you are already logged in, click on your account, then loyalty benefit balance, join Bemax benefits and type in the required details. Please note that the Loyalty Benefit Card number must be under the same ID number. How do I earn partner points? Register with your applicable partner and we will link your Loyalty Benefit Card to your partner programme. Partner points will be earned on qualifying purchases every time you use your card in store or online. Why don’t you have certain products online? Not all products are listed for online, but you can give us the name of the product you are looking to purchase. The Online Store will check if it is out of stock or not listed for online. If it is not listed for online we will check if we can have it available online. Can I place an order telephonically? You will not be able to place your order telephonically. To make your online shopping experience easier we suggest you create a shopping profile. To do this, go to www.dischem.co.za and at the top of the home page click on Hi guest/ register. You will then need to complete a few steps and you will have your own online shopping profile.

How do I earn partner points? Register with your applicable partner and we will link your Loyalty Benefit Card to your partner programme. Partner points will be earned on qualifying purchases every time you use your card in-store or online. For more information on the various partner, benefits click on the partner links. I redeemed my Loyalty Benefit points but my order failed and now my points are missing. How do I get my points reinstated? Send an email to careline@bemax.co.za and online@bemax.co.za, including your name/surname/ID number and transaction. We will ensure the points are reinstated for you within 48 hours. Where am I able to view how many Benefit points I have? You can view your points balance at the following: Register online at www.bemax.co.za and manage your profile as well as view your points. Each time you shop and swipe your card your points balance will display at the till and on your till slip, or enquire at the Customer Service Desk in-store. 4. What happens if I lose my card? If your card is lost or stolen, simply report this in store, online or via our care line on 0860 347 243 or via email on careline@bemax.co.za. A new card can be issued immediately in store, or if you are online we will generate a virtual card for you, which will enable you to continue shopping. How can I redeem Benefit points? a. You can redeem your Loyalty points at any time. Simply swipe your card in store and inform the cashier you would like to pay with your points. If you shop online simply choose the option to pay with your points at the check-out point. What is the qualifying criteria for the baby bag? You have to be an expectant parent, register and share your due date with us online or in store. Once the qualifying criteria is met and you are 28 weeks pregnant we will prepare a bag and send to your most frequented store. You will receive notification once your bag is ready for collection. How much is a bemax Benefit point worth? One point is worth 1 cent, ie 1000 points = R10. How do I contact the bemax Foundation? You can contact the bemax Foundation via email on foundation@bemax.co.za